![]() Depending on your financial institution, please allow 7 to 10 business days for your credit to appear on your account statement. Your request will be processed within 2 business days. To request a refund, please contact Duke Health Customer Service at 91. Transactions processed via Duke M圜hart bill payment system may be eligible for a refund, if applicable. If you have any questions about Duke M圜hart, please call Duke Customer Service at 91 or 80 between 8:00 am - 5:00 pm ET Monday, Tuesday, Wednesday and Friday or 8:00 am - 4:00 pm ET Thursday. M圜hart currently provides a convenient way for you to access your health care, and subject to these terms and conditions and applicable law, rules, and regulations This notice describes how medical information about you may be used and disclosed and how you can get access to this information. We are committed to protecting the privacy of your protected health information. Please visit our frequently asked questions (FAQs) section if you have trouble logging in, need to reset your password, or have other questions about your account and how to use Duke M圜hart.ĭuke has created a library of helpful videos to guide you in using M圜hart. Find out more information about paying for your care.Ĭonveniently send a prescription renewal request to your doctor. You can view your account summary and pay your bills from within the secure website. ![]() Your health summary, preventive care information, past and current appointments, medications, and test results are easily accessible. Learn how to obtain a Duke M圜hart proxy account to facilitate the care of a child or adult loved one. Use E-visits to securely, privately, and conveniently communicate with your care team about your non-urgent medical questions and needs. Use E-visits to Send a Secure Message to Your Care Team Virtual visits are an effective way for you to receive prompt, safe medical care. Virtual visits with a primary care provider, specialist, or urgent care provider take place on a computer or mobile device with a camera using secure videoconferencing software that protects your privacy. Use this option to schedule well or sick visits, as well as appointments with a Duke Urgent Care or Duke University student health provider. See the available slots in your internal medicine, family medicine, or pediatric provider’s schedule, then select a date and time for your next visit. Schedule Primary Care and Urgent Care V isits Some take more time so your provider can have a chance to communicate with you. Most lab results are available one business day after they’ve been released. ![]() It includes a collection of medical and patient information, access to Lexi-comp drug monographs and. If you already have an activation code, sign up now on the Duke M圜hart site. The UpToDate system is an evidence-based clinical resource. You can also ask to sign up for Duke M圜hart the next time you see your Duke provider. If you would like to sign up for Duke M圜hart, you can sign up online or follow this step-by-step guide.
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